Question 1

How can I enroll for this ITIL course?

Accepted Answer

Please follow the steps below to enrol for this ITIL course.

Step 1: Click on any of the ‘View Schedule’ buttons on this page.

Step 2: Choose your preferred schedule and click on the ‘Enrol Now’ button.

Step 3: Click on the ‘Enrol Now’ button of the Standard Plan or the Elite Plan to get 6 extra benefits.

Step 4: Fill in the required details and click on ‘Proceed’.

Step 5: Review your Order Summary, enter your Promo Code, if any and click on ‘Proceed’.

Step 6: Choose your mode of payment and make the payment.

Alternatively, you can get in touch with our support team to help you with enrolling for the training.

To connect with our support team:

  Call: +91 9019173047 (India) or +1 646 437 8780 (USA)
  Email: hello@techademy.com
  Chat: Click here

Question 2

How long will it take to complete this ITIL course?

Accepted Answer

The duration of this ITIL course is 16 hours of interactive training over 2 days.

Question 3

What are the practical skills that I will develop on completion of this ITIL 4 training?

Accepted Answer

The practical skills that you would develop on completion of this ITIL 4 training are applying core ITSM concepts such as incident management, problem management, change management, service delivery, and service desk operations, while comprehending key ITSM terminologies.

Question 4

Will you provide a course completion certification for the ITIL 4 training?

Accepted Answer

Yes, you will receive a course completion certificate on successful completion of this ITIL 4 training.

Question 5

Whom should I contact to get more information about this ITIL course?

Accepted Answer

You can contact our support team to know more about this ITIL course.To connect with our support team:     Call: +91 9019173047 (India) or +1 646 437 8780 (USA)    Email: hello@techademy.com    Chat: Click here

Question 6

What is the mode of training for this ITIL course?

Accepted Answer

The mode of training for this ITIL course is live online sessions by experts and on-demand self-paced learning.

Question 7

Is this ITIL course a live training program or will I be watching pre-recorded videos?

Accepted Answer

The ITIL 4 training from Techademy combines live online training and on-demand self-paced learning. The live training is fun-filled and interactive with real-world activities for enhanced understanding and knowledge retention.

Question 8

Who are the trainers for the ITIL certification course?

Accepted Answer

The trainers for the ITIL 4 training are experts with experience across domains. To know more about the trainers, please visit the Trainers section of this page.

Question 9

What is the structure of the ITIL course?

Accepted Answer

The ITIL 4 Foundation course is structured as fun-filled, engaging sessions led by experts. The workshops include real-world simulations and engaging role-plays to make learning interesting and easier to understand.

Question 10

Is it possible to reschedule my ITIL certification classes?

Accepted Answer

Yes, it is possible to reschedule your ITIL certification classes based on availability of slots. Please contact our learner support team for further information and help in this regard.

Question 11

How much does the ITIL certification cost?

Accepted Answer

Please visit our ITIL certification training schedules page to know the current cost of the training.

Question 12

Can I cancel my enrollment for the ITIL 4 training and will I get a refund for it?

Accepted Answer

Yes, you can cancel your enrollment for the ITIL 4 training under certain conditions. The refund will be dependent on the timing of your cancellation. Click here to read our terms and conditions for cancellations and refunds.

Question 13

Does the course fee include the ITIL certification cost?

Accepted Answer

Yes, the ITIL certification cost is included in the course fee.

Question 14

Does Techademy have a money-back guarantee?

Accepted Answer

Yes, we have a money-back guarantee should you want a refund. The refund will be made in accordance with the terms and conditions pertaining to the particular course.

Question 15

Does Techademy provide scholarships or grants for this ITIL course?

Accepted Answer

Yes, we do provide scholarships of up to 50% for students and veterans of armed forces. Please contact our support team for more details. To get in touch with our support team, click here.

Question 16

Does Techademy provide discounts for groups?

Accepted Answer

Yes, we provide discounts for learners who come in along in groups or through an organization. Please contact our support team for more information on this.

Question 17

What is AXELOS?

Accepted Answer

AXELOS is an organization that curates frameworks, best practices, and certifications for program, project, and portfolio management.

Question 18

What job roles can I get after gaining the ITIL v4 certification?

Accepted Answer

After gaining the ITIL 4 certification you can take up job roles such as Service Delivery Manager, Incident Manager, Problem Manager, IT Support Specialist, IT Consultant, Project Manager, IT Operations Analyst, IT Manager, or IT Director.

Question 19

Is the ITSM career path a good career option?

Accepted Answer

Yes, the IT service management career path is a good career option considering the high demand for skilled professionals, job security, potential career growth, and competitive salaries.

Question 20

Which certification can I acquire after the ITIL 4 Foundation certification?

Accepted Answer

Post the ITIL 4 Foundation certification, you could seek the ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Specialist certifications.

Question 21

What is ITIL 4 Foundation certification?

Accepted Answer

The ITIL 4 certification is a recognition of one's IT service management skills. The certification is offered by AXELOS to professionals who successfully pass the ITIL certification exam.

Question 22

Who can get the ITIL Foundation certification?

Accepted Answer

There are no prerequisites to get this ITIL 4 certification. Professionals who want to get an understanding of ITIL and IT service management concepts can enroll for the training and certification.

Question 23

Can I get the ITIL Foundation certificate without attending the course?

Accepted Answer

Yes, it is possible to get this ITIL 4 certification without attending the training. However, it is recommended to attend the certification training to ensure you are well prepared for the ITIL certification exam. Attending the certification training also comes with the benefit of a free attempt at the ITIL certification exam.

Question 24

Who can attend the ITIL Foundation training?

Accepted Answer

Some of the professionals who attend this ITIL 4 training are:IT ProfessionalsIT PractitionersIT Support StaffIT ManagersIT Project ManagersBusiness Managers

Question 25

What benefits do I get with the ITIL Foundation certification?

Accepted Answer

The benefits of this ITIL v4 certification include:Career advancement as an IT Project Manager, Help Desk Manager, or Business Process AnalystIncrease in earningsDeveloping IT service management skillsGet recognized as an IT service management expertGaining the tools to integrate Agile and DevOps practices into ITSMDeveloping effective communication skillsLearning to streamline processes and remove wasteGaining the skills to optimize IT services and reduce disruptions

Question 26

What's the pattern, format and duration of the ITIL certification exam?

Accepted Answer

The ITIL certification exam is a closed-book, multiple-choice format exam of 40 questions. It is conducted in an online medium for a period of 60 minutes.

Question 27

What is the ITIL Foundation certification cost?

Accepted Answer

The ITIL v4 certification cost varies according to whether you avail the training or not, the location and source of availing the exam voucher. The exam fee without availing the training is $230 - $400. The cost of the ITIL 4 Foundation certification with training according to location are:    India: ₹25,000 - ₹35,000    USA:  $500 - $2,500    Australia:  AUD 1,500 - AUD 2,000    Canada: CAD 975 - CAD 1,080    United Kingdom: Around GBP 500 - GBP 1,000

Question 28

Do you provide any mock tests to get a feel of the ITIL certification?

Accepted Answer

Yes, we provide 8 mock tests to practice and 5 simulation exams to get a feel of the ITIL certification exam.

Question 29

What is the validity of the ITIL 4 certification?

Accepted Answer

The ITIL 4 certification from AXELOS has a validity of 3 years from the date of issue, post which it has to be renewed to remain current.

Question 30

What is the procedure to renew my ITIL Foundation certification?

Accepted Answer

To renew your ITIL 4 certification, you should:Retake the certification exam by paying the exam fee of $280 - $865 throughPeopleCert(or)Enroll for further courses and certification exams in the same area of study before the date of expiry(or)Earn Continuing Professional Development (CPD) points through field work, training, and other activities